Good practice guidance for working with under 18's in groups and 1:1's online We have some good practice guidelines for…Download now
About our DBS checks and our portal
We have a really modern and simple to use system. You are in total control of your DBS checks.
We've produced a short PowerPoint to help you understand about the types of DBS's and the various charges.
If you transfer your custom to CSS you don't have to repeat your current DBS checks.
We aim to keep our DBS's as cost effective as possible at £8.50 inc vat per check. You don't need to do your DBS update service through us. Volunteers can sign up to the update service free of charge within 28 days of receiving their certificate. If you require the update service the cost of our checks increase to £12.00 inc VAT
Help ! I've forgotten my password or I need to reset my password -
You can do this by going into the portal. You will either have an administrator account or an ID verifier account.
Both accounts have the same access level, it just allows multiple users onto the account. Enter your user name, click on click here to reset password. You will be emailed a new password.
HELP! I've been locked out of my account
You do need to change your password on the portal every 60 days, you will get also a reminder. If you are not a regular user, its likely that when you log on after a while, the system will have logged you out automatically.
TEXT - 07851 549922 with RESET PASSWORD - Text your NAME and the NAME OF YOUR CHURCH and we will be able to unlock your account remotely.
The system keeps telling me the Driving Licence is invalid
This is the most common error. The driving licence contains all the initials of the applicant. Check that the applicant has included their middle name in their application form. If the applicant hasn't, then the system will automatically reject the ID check as the re is a discrepancy with the ID and the application form
The applicant needs to go back in and insert their middle name. You as ID verifier can also do this using the application form link next to the applicants name on the portal dashboard.
❗️DBS UPDATE SERVICE IMPORTANT -
We have been discouraging churches from signing up with us to the update service , this is to keep the cost lower than our competitors when volunteers can sign up FREE to the update service themselves. This costs churches nothing, so no need to pay us when it can cost you nothing.
Please note Should you disable the "subscription not required" there will be an additional charge of £3.50 per DBS check to the update service added to your account.