FAQ’s about DBS checks

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About our DBS checks and our portal

We have a really modern and simple to use system. You are in total control of your DBS checks, you have your unique username, your password and your own memorable information to enable you to start processing your DBS checks.

For each church or charity account, there will be one administrator, this is the person who receives all the email alerts for the DBS's and you can have up to 2-3 ID verifiers.

If you choose to transfer your custom from another umbrella organisation into CSS you don't have to repeat your current DBS checks. You just keep your own record on your single central record.

FAQ's

How much do you charge or the processing of a DBS?

We aim to keep our DBS's as cost effective as possible at £8.50 inc vat per check. You don't need to do your DBS update service through us.

Volunteers can sign up to the update service free of charge within 28 days of receiving their certificate. They can do this here.

Volunteers have the choice to register with the update service, you cannot insist they do. If you require the update service the cost of our checks increases to £12.00 inc.VAT. Volunteers will get regular emails up to remind them to register to the update service.


Can I change from my current provider?

Yes you can, as a church you can choose who you purchase your services from.

You are unable to "transfer" DBS's from one umbrella organisation to another but you will have your single central record and you will already be in possession of your DBS information.

There are no regulatory requirements to stay with the same umbrella organisation to process your DBS checks.


How do we pay?

We invoice you at the end of every month for the DBS's that have been processed during that month through the system. Once you submit the application we are charged for the check regardless as to whether the checks have finished


Can we have multiple ID verifiers on the DBS account?

You can, however its wise to limit this number because the information is sensitive information, we would advise at the most, 3-4 people. To add an additional verifier you can fill the form in here


Who is eligible for a DBS?

You can find out which job roles or positions are eligible for an enhanced DBS here


I am a Safeguarding Lead with oversight for a number of our churches, can I have oversight over all our DBS's for our church collective?

Yes you can!

We can easily set it up so that you have a super user account. You will be able to see all the information on your group of churches but each church will only be able to view their own information


Help ! I've forgotten my password or I need to reset my password -

You can do this by going into the portal. You will either have an administrator account or an ID verifier account.

Both accounts have the same access level, it just allows multiple users onto the account. Enter your user name, click on "click here to reset password".

You will be emailed a new password. Do check your spam.


HELP! I get a warning before I submit the application.

This is because your original entry when you set up your applicant will have contained the shortened name or nickname you possibly know the person by. e.g. Sue (SUSAN), Johnny (Jonathan)

So, for example you set the application up for a Jenny Brown, in fact her name is Jennifer Brown.

The applicant will have completed their full name and it conflicts with the original name you entered.

Scroll back up to the top of the page and check that the applicant has filled in correctly their surname forename & middle name.

Then override the warning by pressing submit.


HELP! I've been locked out of my account

As a security measure, you do need to change your password on the portal every 60 days, regardless whether you have regularly, logged in or not. You will get also a reminder.

TEXT - 07851 549922 with RESET PASSWORD - Text your NAME and the NAME OF YOUR CHURCH and we will be able to unlock your account remotely.


The system keeps telling me the Driving Licence is invalid

This is the most common error.

The driving licence number contains all the initials and date of birth of the applicant.

Check that the applicant has included their middle name in their application form.

If the applicant hasn't, then the system will automatically reject the Driving Licence ID because the system is telling you believes there is a discrepancy with the ID and what is contained on the application form.

Also, if you have entered multiple names in the initial set up in the the original application and the applicant doesn't correct the names on the correct lines, the driving licence will not go through as a form of ID.

E.g Incorrect entry

Surname :Harrison

Forename: Susan Ruth Hannah

Middle name 1:

Middle name 2

Middle name 3:

Correct Entry

Surname: Harrison

Forename :Susan

Middle name 1: Ruth

Middle Name 2: Hannah

Middle name 3:

The applicant needs to go back in and insert their middle names. You, as Admin or ID verifier can also amend provided you have the ID verification, by going into the application form hyperlink next to the applicants name on the portal dashboard.


❗️DBS UPDATE SERVICE IMPORTANT - 

We have been discouraging churches from signing up with us to the update service , this is to keep the cost lower than our competitors when volunteers can sign up FREE to the update service themselves. This costs churches nothing, so no need to pay us when it can cost you nothing.

Please note Should you disable the "subscription not required" there will be an additional charge of £3.50 per DBS check to the update service added to your account.

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