Reasons you are having problems with log in issues on the DBS portal

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6 Common Problems when trying to log in.

😟 Problem 1

My account is locked - you haven't changed the password or logged onto the system within 60 days

Solution : Request an account unlock here and change your password within the timeframe of 60 days

😟 Problem 2

I can't get into my account. Did you change your password after you first logged in?

If you applied for a DBS check yourself, make sure you are not using those log in details administrator or if you are, this will throw everything out, or you could be inserting incorrect characters of your memorable information.

Solution: Use the correct links to log in on the DBS portal through our website. There is a link for the main DBS administrator and a different link for the ID verifier They can be access on this page here.

😟 Problem 3

Trying to sign into the CSS website to do DBS checks.

You are not logging into the correct place. Our website has a log in facility to manage your membership and downloads of resources, this is not the same as the DBS portal, however the DBS portal can be accessed through the correct links on our website - see above.

Solution: use the correct links to log in, see above

😟 Problem 4

I've forgotten my password

Solution: Request a new one for yourself on your portal, there is a hyperlink to reset this on your portal.

😟 Problem 5

My password is correct but I've forgotten my memorable information

Solution : Request new memorable information, there is a link on the portal after the password page , insert your username and email address and a link will come to you automatically if your email address is correct

😟 Problem 6

My password is incorrect

Solution: You can self serve and request a change of password on the portal , make sure you are not copying and pasting the password into the portal, sometimes inadvertently a space may be captured, this is inserted into the portal, the portal thinks there is an extra character, the password is rejected and you will be locked out

There is more support on the DBS pages including FAQ's under the menu on the home page

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