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September 2024: Changes to our membership packages and services

Stay updated with the latest news from Christian Safeguarding Services

Changes to our membership packages and services

More information to come via our newsletter in July, if you are not signed up to receive our newsletter, you can do this at the bottom of this page.

As Christian Safeguarding Services migrates to full operation as a charitable body we are reviewing all of your services.

We are making important changes in the following areas:

✦ Changing our membership packages to two tiers, a Gold comprehensive package and a Silver DBS package.

✦ Changing how you contact us and we contact you.

✦ Changing how we provide advice and consultancy, both free and chargeable

Good safeguarding requires us to recognise and manage risk.

As churches we understand the importance of investing in public liability insurance. Similarly, our membership packages are designed to allow members to invest in safeguarding and equip them to recognise and manage risk

You will be aware that our membership prices have remained static since 2018. We are therefore revising the costs of our membership packges in line with  the “cost of living” price index from 1st September 2024, and will be implemented on a rolling basis as your membership comes up for renewal.

Revising our membership prices is essential to enable us to invest in improvements to our safeguarding services, our website and training packages.

We have revised our packages in the light of experience and your needs as customers. We will now provide just two tiers of membership, a basic DBS service, and a comprehensive safeguarding service which the majority of our members seek.

Both membership packages will include free access to a range of resources on our website and some free consultancy advice.

Silver – the Complete DBS Service

What’s included in the DBS Silver package?

Full access to the DBS portal

Full access to our DBS self help resources

Access to standard resources on our website including policy framework, audit tool and competency framework.

Access to our standard training courses at normal rates.

Access to 15 minutes of DBS consultation each year free of charge.

Access to specialist consultation/advice at normal rates.

Gold – The Complete Professional Service

What’s included in the comprehensive Gold package?

Full access to the DBS portal

Full access to our DBS self help resources

Full access to premium resources on our website

including policy templates

20% discount off all our standard training courses only

Access to 45 minutes of specialist consultation and advice each year free of charge

20% discount off any additional specialist

consultation/advice fees.

Review of our Telephone Advice Line

Our experience has shown us that providing a staffed telephone line is neither cost effective, nor does it meet the needs of most customers.

We will continue to respond by telephone as we know how important speaking with a ‘real person’ is when you have a safeguarding concern. However, our initial point of contact will be via a dedicated on line contact box (allowing your query to be explained in more detail) or via an automated voicemail on 0116 218 4420 should you prefer.

We will respond to you within 3 working days, although in practice we anticipate we will be in touch much sooner than that. If the matter is urgent, we will aim to respond within the working day on which you have contacted us.

Charges for Specialist Consultation

Advice and Support

We know our customers value specialist advice and support when a safeguarding issue arises. In order to provide consistent, high quality advice, it is necessary for us to make a charge for this consultation service.

Consultation is provided in 15 minute blocks and can be for as long as a customer requires. Each 15 minute block is charged at £25 plus VAT. (Most straightforward safeguarding issues require approximately 15 minutes of advice)

❗️Gold members receive 45 minutes per year free of charge.

❗️Silver members receive 15 minutes of (DBS only) advice free of charge.

Consultation blocks can be booked on line here, with a prepayment facility.

A non-member organisation can also book a consultation, however there will be an additional surcharge of £25 plus VAT for each consultation session.

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  • I have been really surprised at how quick and easy it has been to get all our volunteers DBS checked. I keep thinking I've missed something as it can't be that easy! Thanks so much for all your help and answers to silly questions :)

    - Options Wimbledon -

  • We were helped enormously as a church family by Paul & Sue’s expertise in safeguarding. I highly recommend them to any church.

    - Leicestershire Church -

  • I thought Paul was really helpful, particularly in giving the biblical perspective. A good overview. It was helpful and great to have everything from a Christian perspective.

    - Swindon Church Member -

  • Thank you for all time you’ve spent talking us through our issue. We have felt supported all the way through a difficult process.

    - Yorkshire Church -

  • The system is great. I have previously used the platform from another provider and this is a big improvement. Setting up the applications is simple and the applicants get a straightforward journey through the process, which means people have been quick to get the form filled in and I have had to do much less chasing. The ID checking screen isn't the best layout, but it's straightforward enough to use once you have worked out what's where. Getting an email when the checks come back is a huge help. The assistance we have had from CSS in getting set up has been top notch - quick, professional and friendly.

    - Trinity Church Manchester -

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