The system is great. I have previously used the platform from another provider and this is a big improvement. Setting up the applications is simple and the applicants get a straightforward journey through the process, which means people have been quick to get the form filled in and I have had to do much less chasing. The ID checking screen isn't the best layout, but it's straightforward enough to use once you have worked out what's where. Getting an email when the checks come back is a huge help. The assistance we have had from CSS in getting set up has been top notch - quick, professional and friendly.